Subject: RE: Collection point Order Cancellation /// 9784595374
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, LMG OMS <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 2 Aug 2020 05:54:15 +0000

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]>

Please mark this order as NOT PICKED.

Order is lost and not handed over to our team since May 26.

INC0814078

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, August 1, 2020 4:44 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Vinodhini Chandrasekaran (TCS) <[email-masked]>; LMG OMS <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Fwd: Collection point Order Cancellation /// 9784595374

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Vinodhini Chandrasekaran, TCS" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 July, 2020 17:50:52
Subject: Re: Collection point Order Cancellation /// 9784595374

Hi Team,
Order ID: 9784595374
Please get this order marked as lost in transit so we can refund the customer as the issue is pending since long time.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 July, 2020 16:16:19
Subject: Collection point Order Cancellation /// 9784595374

Hi Team,

Ticket number: 1199324
Problem Statement: Collection point Order Cancellation
Order Date : May 26, 2020
Order ID: 9784595374
Tracking id: LM842244881
Assistance Required: Need urgent cancellation

Issue Description: The order was shipped on 26 May, 2020 but still not delivered to customer.

The order status is showing "STORE_IN_TRANSIT".

We have already escalated this case to wh and they have advised to process the refund. However, we are unable to create the RMA for the order.

Also, Jira team advise to ask the store team to put the order lost in transit and we have escalated to fodel team to do the needful and they said this parcel is not yet handed to their drivers.

Kindly check and advise.

Thank you for your help!

Regards,
Shivani

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