Subject: RE: Cancellation of Collection Point Pickup order/////9784179969
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 05:52:35 +0000

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]>

Please mark this order as NOT PICKED.

It hasn’t been handed over to the concerned team since May.

INC0814077

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 1, 2020 7:12 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Cancellation of Collection Point Pickup order/////9784179969

External email sender, please take precaution.
Hi jessie,

Need your assistance here to get this order cancelled, and refund the customer.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "manjit gurung" <[email-masked]<mailto:[email-masked]>>, "chester dsouza" <[email-masked]<mailto:[email-masked]>>, "hamza hafeez" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 21:24:45
Subject: Re: Cancellation of Collection Point Pickup order/////9784179969

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "manjit gurung" <[email-masked]<mailto:[email-masked]>>, "chester dsouza" <[email-masked]<mailto:[email-masked]>>, "hamza hafeez" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 July, 2020 22:26:45
Subject: Re: Cancellation of Collection Point Pickup order/////9784179969

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 July, 2020 14:37:01
Subject: Cancellation of C&C order/////9784179969

Hi Team,

Ticket number: 1231808
Problem Statement: Cancellation of C&C order
Order Date : May 24, 2020
Order ID: 9784179969
Tracking ID: LM476247714
Assistance Required: Need urgent shipping

Issue Description: The order was shipped on 25 May, 2020 but still not delivered to customer.

The order status is showing "STORE_IN_TRANSIT".

However, fodel team updated that they have not received the order yet.

We have already escalated this case to wh but did not receive any response.

Now, customer wants to cancel this order and wants his refund.

Kindly check and advise.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com