Subject: RE: C&C need to be refunded ASAP #6499647614
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 2 Aug 2020 05:31:11 +0000

Hi Fauzan,

Already escalated to store team.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, August 1, 2020 9:01 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: C&C need to be refunded ASAP #6499647614
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6499647614
Tracking ID: 649964761422999991
Store Code: Centrepoint21451

The order was placed on Jun 12, 2020. and till now the order has not collected. However it has been marked NOT_PICKED. but we can not see any RTS for the order for refund. customer has contacted us via twitter platform to cancel the order and get the refund but twitter team has updated him to visit the store and cancel the order. Now customer is too disappointed from our service and has filed a complaint at MOC.
We can not find the store email on CP sheet. could you please help us to forward the issue to process the RTC for the order.

Thank you for your help.

Regards,
Fauzan
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Subject: RE: Process RTS MOC complaint 6499647614
From: Qazi Mohammed <[email-masked]>
To: Manager Tabukpark <[email-masked]>, Centrepoint Tabukpark <[email-masked]>, Mohamed Shamroz Musthary <[email-masked]>
Cc: ccwebteam <[email-masked]>, ccbackoffice <[email-masked]>, Anwar Abdullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Wafaa Fawareh <[email-masked]>
Date: Thu, 30 Jul 2020 07:01:19 +0000

Hi @Manager Tabukpark<mailto:[email-masked]> @Centrepoint Tabukpark<mailto:[email-masked]>

Please uncollected said order on Sahla and do RTS from POS.

Awaiting your confirmation on the same.

Order Number:6499647614

Customer: nouf alyousef

Order Created: Jun 12, 2020

Order Delivery Mode: Store pickup

From: Wafaa Fawareh <[email-masked]>
Sent: Wednesday, July 29, 2020 4:22 PM
To: Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>
Cc: ccwebteam <[email-masked]>; ccbackoffice <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Process RTS MOC complaint 6499647614
Importance: High

External email sender, please take precaution.

Dear Team,

This is an urgent complaint.

Please change the subjected order status to not picked returned.

And process refund urgently, this is an urgent complaint MOC.

Regards,