Subject: Refund approval
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sat, 1 Aug 2020 14:02:10 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 872609 

Order Date : May 2, 2020 

Order ID: 6488280704 

Tracking ID : S001158224048 

Total Price : 686 

Issue Description : The Customer placed the order on May 2, 2020, and it is pending since then, On 5th of May the order was marked as NOT_DELIVERED, However till now the refund has not been initiated. 
Case history : The customer reached out to us on 24 of July and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 24 of July and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqader