Subject: C&C need to be refunded ASAP #6499647614
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 1 Aug 2020 10:01:23 -0700 (MST)

Hi Team, 

With reference to order # 6499647614 
Tracking ID: 649964761422999991 
Store Code: Centrepoint21451 

The order was placed on Jun 12, 2020 . and till now the order has not collected. However it has been marked NOT_PICKED. but we can not see any RTS for the order for refund. customer has contacted us via twitter platform to cancel the order and get the refund but twitter team has updated him to visit the store and cancel the order. Now customer is too disappointed from our service and has filed a complaint at MOC. 
We can not find the store email on CP sheet. could you please help us to forward the issue to process the RTC for the order. 

Thank you for your help. 

Regards, 
Fauzan