Subject: Re: Refund Approval - 9790412656
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 1 Aug 2020 09:08:36 -0700 (MST)

Hi Jessie, 

Please assist 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 26 July, 2020 19:14:31 
Subject: Re: Refund Approval - 9790412656 

Hi Jessie, 

The order is pending since 2 months almost. 
WH team is not getting back to us. 
Need your assistance here to have the customer refunded. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 26 July, 2020 14:28:40 
Subject: Refund Approval - 1298707 

Dear Team, 

Problem Statement : Order not shipped (no tracking details). Customer wants refund. 
Order Date : 01/07/2020 
Order ID: 9790412656 
Tracking ID: N.A 
RMA : Unable to generate 
Total Price : AED 101.00 

Issue Description : The items were not shipped as there are no consignment details. 

Case History :The customer reached out to us on July 12, the cas had been escalated multiple times to the WH but we have not heard anything from them. 

Customer's History : The customer has placed the order as Guest 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.