Subject: Re: Refund Approval - Missing Items - Ticket ID 1242459
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 1 Aug 2020 09:02:13 -0700 (MST)

Hi jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 26 July, 2020 19:56:54 
Subject: Refund Approval - Missing Items - Ticket ID 1242459 

Hi Team, 
With reference to the order number: 6201425752 
160726253 - - Makeup Revolution Conceal and Define Concealer 

Customer placed the above order on June 19, 2020 and was delivered on June 22, 2020. Customer has reported the above mentioned item as missing. Value of the missing items is SAR 102. Total value of the order is SAR 325. 

We have escalated the same multiple times to the warehouse to confirm if the item were shipped but no response received. 

Please assist in closing this case. This is customer's first order with us. 

Regards, 
Nikhil.