Subject: Re: Refund approval./ 9784783597
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 1 Aug 2020 08:36:24 -0700 (MST)

Hi Jessie, 

Order ID: 9784783597 
Tracking ID : 1000006777388 

this has been returned to the WH, but the same has not been updated on hybris 
Please assist in order to get the customer refunded ASAP 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 31 July, 2020 18:17:33 
Subject: Refund approval./ 9784783597 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1167428 
Order Date : May 28, 2020 
Order ID: 9784783597 
Tracking ID : 1000006777388 

Total Price : AED159.40 

Issue Description : The Customer placed the order on May 28, 2020 , and it is pending since then, However according to the courier partner the shipment has been returned to the warehouse but the refund still has not been processed . 
Case history : The customer reached out to us 7 Jun 2020 and since then the issue was escalated to the courier partner and the confirmed with us that the order has been returned. 

Customer's history : the customer is with us 5/28/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.