Subject: Re: Not shipped order / Refund approval// 8378458620
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 1 Aug 2020 08:31:07 -0700 (MST)

Hi Jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 1 August, 2020 20:37:50 
Subject: Not shipped order / Refund approval// 8378458620 

Hi Team, 

Problem Statement : Not shipped order / Refund approval. 

Order Date : 17-Apr-2020 

Order ID: 8378458620 

Tracking ID : 100041448120 

Total Price : KWD 37.25 

Issue Description : The Customer placed the order on 17-Apr-2020, and it is pending since then, the order was updated on the manual refund sheet due to shipment 

void when tracking the order on the courier website, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 16 of May and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : The customer with us since 01/04/20 and this his 2nd order of total 7 orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.