Subject: Re: Not shipped order / Refund approvaL// 8378617710
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 1 Aug 2020 07:55:40 -0700 (MST)

Hi jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 1 August, 2020 16:22:07 
Subject: Not shipped order / Refund approvaL// 8378617710 

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Order Date : 18-Apr-2020 

Order ID: 8378617710 

Tracking ID : S001128741790 

Total Price : KWD 32.00 

Issue Description : The Customer placed the order on 18-Apr-2020, and it is pending since then, When tracking the order on the courier website showing cancelled incomplete pickup. 

The issue was escalated to WH as well as updated on the manual refund sheet, however till now the refund has not been initiated. 

Case history : The customer reached out to us on 30 of May and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : This is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Algaily.