Subject: Re: Not shipped order / Refund approval// 8377404066
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 1 Aug 2020 07:54:09 -0700 (MST)

Hi jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 1 August, 2020 15:58:54 
Subject: Not shipped order / Refund approval// 8377404066 

Hi Team, 

Problem Statement : Not shipped order / Refund approval. 

Order Date : 12-Apr-2020 

Order ID: 8377404066 

Tracking ID : 100041392142 

Total Price : KWD 69.22 

Issue Description : The Customer placed the order on 12-Apr-2020, and it is pending since then, the order updated on the manual refund sheet due to shipment void when tracking the order on the courier website, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 1st of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : This the customer"s first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.