Subject: Re: Not shipped order / Refund approval// 8376091169
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 1 Aug 2020 07:46:19 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 1 August, 2020 20:10:44 
Subject: Not shipped order / Refund approval// 8376091169 

Hi Team, 

Problem Statement : Not shipped order / Refund approval. 

Order Date : 05-Apr-2020 

Order ID: 8376091169 

Tracking ID : 100041255572 

Total Price : KWD 37.25 

Issue Description : The Customer placed the order on 05-Apr-2020, and it is pending since then, the order was escalated to WH and updated on the manual refund sheet due to shipment 

void when tracking the order on the courier website, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 25 of April and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : This the customer"s first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.