Subject: Re: Collection point Order Cancellation /// 9784595374
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 1 Aug 2020 05:28:08 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, July 26, 2020 8:50:27 PM 
Subject: Re: Collection point Order Cancellation /// 9784595374 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, July 22, 2020 10:56:39 PM 
Subject: Re: Collection point Order Cancellation /// 9784595374 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, July 19, 2020 8:50:04 PM 
Subject: Re: Collection point Order Cancellation /// 9784595374 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Vinodhini chandrasekaran" <[email-masked]>, "lmg oms" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, July 17, 2020 5:50:52 PM 
Subject: Re: Collection point Order Cancellation /// 9784595374 

Hi Team, 

Order ID: 9784595374 
Please get this order marked as lost in transit so we can refund the customer as the issue is pending since long time. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 13 July, 2020 16:16:19 
Subject: Collection point Order Cancellation /// 9784595374 

Hi Team, 

Ticket number: 1199324 
Problem Statement: Collection point Order Cancellation 
Order Date : May 26, 2020 
Order ID: 9784595374 
Tracking id: LM842244881 
Assistance Required: Need urgent cancellation 

Issue Description: The order was shipped on 26 May, 2020 but still not delivered to customer. 

The order status is showing "STORE_IN_TRANSIT". 

We have already escalated this case to wh and they have advised to process the refund. However, we are unable to create the RMA for the order. 

Also, Jira team advise to ask the store team to put the order lost in transit and we have escalated to fodel team to do the needful and they said this parcel is not yet handed to their drivers. 

Kindly check and advise. 

Thank you for your help! 

Regards, 
Shivani