Subject: Re: Cancellation of Collection Point Pickup order/////9784179969
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 1 Aug 2020 05:25:27 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "manjit gurung" <[email-masked]>, "chester dsouza" <[email-masked]>, "hamza hafeez" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, July 29, 2020 9:24:45 PM 
Subject: Re: Cancellation of Collection Point Pickup order/////9784179969 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "manjit gurung" <[email-masked]>, "chester dsouza" <[email-masked]>, "hamza hafeez" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 10 July, 2020 22:26:45 
Subject: Re: Cancellation of Collection Point Pickup order/////9784179969 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 7 July, 2020 14:37:01 
Subject: Cancellation of C&C order/////9784179969 

Hi Team, 

Ticket number: 1231808 
Problem Statement: Cancellation of C&C order 
Order Date : May 24, 2020 
Order ID: 9784179969 
Tracking ID: LM476247714 
Assistance Required: Need urgent shipping 

Issue Description: The order was shipped on 25 May, 2020 but still not delivered to customer. 

The order status is showing "STORE_IN_TRANSIT". 

However, fodel team updated that they have not received the order yet. 

We have already escalated this case to wh but did not receive any response. 

Now, customer wants to cancel this order and wants his refund. 

Kindly check and advise. 

Thank you for your help! 

Regards, 
Shivani