Subject: Re: Missing item/ refund approval/ 6475259325
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haitham Lsm <[email-masked]>
Date: Sat, 1 Aug 2020 05:03:28 -0700 (MST)

Hi jessie, 

Problem Statement: Refund Approval 

Ticket ID: 653798 
Order Date: March 31, 2020 
Order ID: 6475259325 
AWB: 45760795065 
Item iD: 162161278 - - Juniors 21-Piece Gift Set the cost of the item is SAR 149.00 
Total Order Value: SAR 808.20 

Issue Description: This KSA order has been placed on March 31, 2020 and was marked as delivered in multiple shipments on the respective dates: April 6, 7, 2020. However there is note on the Courier's portal that something has been returned to shipper. 3rd of May .Customer reported the above mentioned item missing. 
Customer is chasing for the refund for the missing item and is insisting we get it done asap. 

Case History: Customer contacted us on April 8, 2020 and the same was escalated to WH multiple times to confirm whether the item was shipped from our end. This is customer's first time ordering with us. 

Request you to provide an approval of SAR 149 for the missing item. 

Thank you for your help! 

Regards, 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Algaili Ahmed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 25 June, 2020 20:14:59 
Subject: Missing item// 6475259325 

Hi Team, 

Kindly assist on below case. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 27 May, 2020 15:21:10 
Subject: Missing item// 6475259325 

Hi Team, 

Kindly follow up with WH team for the missing item and also check with courier the exact status of the shipment# 45760795065 whether the returned shipment is the whole shipment or the missing item. 

Hi Team, 
Problem Statement: (Missing item) 

Order Date : 31-Mar-2020 
Order ID: 6475259325 
Tracking IDs : 45760795065 - 45760830614 
Assistance Required: Need missing item 
Issue Description: The customer placed order for 16 items but as per the customer he/she has only received 15 items, Under the consignment details we can see that all 16 items have been shipped/Delivered from our side. 
The customer history: 1 ITEMS OUT OF 16 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 162161278 - - Juniors 21-Piece Gift Set the cost of the item is SAR 149.00. 

Regards, 
Algaily