Subject: RE: Missing item BABYSHOP TEAM Order ID: 6480213514
From: Usman Aslam Qadri <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, "[email-masked]" <[email-masked]>, CS E-Commerce Support <[email-masked]>, Key Accounts - KSA <[email-masked]>
Date: Sat, 1 Aug 2020 10:38:53 +0000

Dear Shakeeb ,

Below for your information as you requested, kindly advise.

Barcode

Scan Time

Remarks

171087543121

5/13/2020 11:31

RTN TO LAND MARK

290087543110

5/10/2020 15:26

Shipment delivered

Regards.

Usman Aslam Qadri
Key Accounts - KSA
Customer Service Department
SMSA Express Transportation Co. Ltd.
Telephone +966-11-4633999 ext-8019
www.smsaexpress.com<http://www.smsaexpress.com/>
P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary.

From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Saturday, August 1, 2020 1:33 PM
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Ebrahim; [email-masked]
Subject: Re: Missing item BABYSHOP TEAM Order ID: 6480213514

Hi Team,

Problem Statement:  Missing item BABYSHOP TEAM
Order Date : Apr 11, 2020
Order ID:  6480213514
Tracking ID: 290087543110

Please confirm has the shipment mentioned above been delivered fully or not ?

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Thursday, 16 July, 2020 13:20:11
Subject: Missing item BABYSHOP TEAM Order ID:  6480213514

Hi Team,

Problem Statement:  Missing item BABYSHOP TEAM
Order Date : Apr 11, 2020
Order ID:  6480213514
Tracking ID: 290087543110
Delivery Date: May 10, 2020
Assistance Required: Need Urgent Assistance

Issue Description: Customer emailed us informing that he placed order for ( Juniors Impulse Baby Walker) and on smsa told him that the item has been returned to WH but there is no updates in hybris. So we request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Ebrahim Hageb