Subject: Not shipped order / Refund approval// 8377404066
From: Algaili Ahmed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 1 Aug 2020 03:28:54 -0700 (MST)

Hi Team, 

Problem Statement : Not shipped order / Refund approval. 

Order Date : 12-Apr-2020 

Order ID: 8377404066 

Tracking ID : 100041392142 

Total Price : KWD 69.22 

Issue Description : The Customer placed the order on 12-Apr-2020, and it is pending since then, the order updated on the manual refund sheet due to shipment void when tracking the 

order on the courier website, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 1st of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : This the customer"s first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.