Subject: Re: Late refund: Case id - 884170 Order Number: 977880053
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 1 Aug 2020 02:27:49 -0700 (MST)

Hi Manish, 

Please check once with the customer if the issue has been resolved. 

Regards 
shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 20 July, 2020 18:27:19 
Subject: Late refund: Case id - 884170 Order Number: 977880053 

Hi Team, 

Please help us to process the below as the customer is very upset now. 

Problem statement - Late delivery - As per the courier team the order has not received the shipment for the delivery 

Case id - 884170 
Order Number: 9778800531 
Order Created: 4/19/2020 
AWB - 34168338736380 

Assistance - Please cancel the order and process the refund for the same 

Regards, 
Manish