Subject: Re: incomplete item issue //// 9781231986
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: bsu wml <[email-masked]>, sameer koothalikutty <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 1 Aug 2020 02:02:28 -0700 (MST)

Hi Sachin, 

Customer confirmed that he received one packet only out of 4. 
Please advise. 

Regards 
Shakeeb 

From: "sachin maheshwari" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "bsu wml" <[email-masked]>, "sameer koothalikutty" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 15:36:06 
Subject: RE: incomplete item issue //// 9781231986 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

Customer has ordered for a value multi packing of 4packs of 32pants each. 

Pls verify with customer, how many packets he receives. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.babyshopstores.com/ | www.babyshopstores.com ] I [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, July 29, 2020 1:47 PM 
To: Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Re: incomplete item issue //// 9781231986 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 12 July, 2020 18:59:51 
Subject: Missing item issue //// 9781231986 

Hi Team, 

Ticket no: 1066136 
Problem Statement: Missing piece issue 
Order Date : May 5, 2020 
Delivery Date: May 16, 2020 
Order ID: 9781231986 
Tracking ID: FP0506000350 
Assistance Required: Need missing item 

Issue Description: Customer reported that she has placed an order for the item which contains 128 pieces. However, she only receive 32 pieces in her order. 

The item is: 162581219 - Mamy Poko - Mamy Poko Pants Extra Absorb Large 9-14 Kgs - 128 Pieces and cost of the item is AED 135. 

We have already escalated this case to warehouse team but did not get any response so far. 

Kindly check and advise what we can do in this case. 

Thank you for your help! 

Regards, 
Shivani 

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