Subject: Re: Not Delivered / Refund approval.Order ID: 6480858244
From: Apoorv Joshi <[email-masked]>
To: "Ebrahim Abduljalil. Qasem" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 1 Aug 2020 01:39:51 -0700 (MST)

Hi Ebrahim, 

Please find attached approval for this case. Raise Jira for RMA, attach approval, close case. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 14:54:48 
Subject: RE: Not Delivered / Refund approval.Order ID: 6480858244 

Hi Shakeeb, 

Find the attached approval. 

From: Jessie Caparas <[email-masked]> 
Sent: Wednesday, July 29, 2020 11:02 AM 
To: Shakeeb Arsalan <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: RE: Not Delivered / Refund approval.Order ID: 6480858244 

Hi Shakeeb, 

Will revert to you shortly on this. 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 28, 2020 5:52 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Not Delivered / Refund approval.Order ID: 6480858244 

External email sender, please take precaution. 

Hi Jessie, 

Need your advise on the issue below. 

Regards 
Shakeeb 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 26 July, 2020 15:04:49 
Subject: Not Delivered / Refund approval.Order ID: 6480858244 

Hi Team 

Problem Statement : Not Delivered / Refund approval. 

Order Date : Apr 12, 2020 

Order ID: 6480858244 

Tracking ID : 290085479910 

Total Price : SAR 823 

Issue Description : The Customer placed the order on Apr 12, 2020, On 11th of May the order was marked as delivered, However till now the customer did not receive the shipment. as seen in attached screenshot that smsa has shared with us that the shipment has been returned to warehouse.as we have escalated to warehouse conloc and they have replied saying that the order shown as Delivered on SMSA portal 

Case history : The customer reached out to us on 31th of May and since then no action has been taken on the issue. 

Customer's history : The customer is with us since 12th of Apr and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Items IDs that have not been received by customer : 162356284,162170133,162344925,162171840,162416339,162097841,161814673,162344927,162335733 . 9 items and in shipment tracking number are 10 items. 

Regards, 

Ebrahim Hageb 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com