Subject: Re: Missing items// 8373937894
From: Shakeeb Arsalan <[email-masked]>
To: Ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, midhun madhu <[email-masked]>, escalations dxbteam <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Sat, 1 Aug 2020 01:29:29 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 19:59:38 
Subject: Missing items// 8373937894 

Hi Team, 

In the below issue the customer received only two items, kindly check with concerned team,since the order date on 23 March. 

Hi Team, 
Problem Statement: (Missing items) 

Order Date : 23-Mar-2020 
Order ID: 8373937894 
Tracking ID: 100040907974 
Assistance Required: Need missing item 

Issue Description: The customer placed order for 15 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 15 items have been shipped/Delivered from our side. 
The customer history: 13 ITEMS OUT OF 15 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The delivered items are: 
- 161551982 - - Sustainable Printed Longline Shirt with Mandarin Collar 
- 161265071 - - Sustainable Striped Oversized Shirt Dress in Regular Fit 

Regards, 
Algaily