Subject: Re: Missing items// 8373937894
From: Algaili Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 1 Aug 2020 01:06:11 -0700 (MST)

In this issue the refund has been done mistakenly by agent, therefore I raised to Jira to deactivate the RV. The customer complained he has received only these two items which has already been refunded and the rest of the order was not delivered therefore the issue was escalated for the missing items 

From: "Seeta Seeta" <[email-masked]> 
To: "Algaili Ahmed" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 30 July, 2020 17:52:49 
Subject: Re: Missing items// 8373937894 

Hi Algaili, 

refund is already processed for the mentioned items, check twice before escalating the case. 

Return Request Number 
RMA 
Time created 
Voucher Code 
PG Value 
RV Value 
Cash Value 
My Credit 
Loyalty Rev Amt 
COD Non Refund Value 
Voucher Non Refund Value 
Delivery Cost 
Partner Tracking ID 
Agent Name 
Delete 

- 
	
03258255 
	
43217221 
	
7/8/20 1:28 PM 

0 
	
7 
	
0 
	
0 
	
0 
	
0 
	
0 
	
0 

urvika 

	Delete 	

		

Concept Name 
Refund Voucher Code 
RV Value 

SPLASH 
	
8373937894-43217221-51551-12501 
	
7 

Product 
Expected Quantity 
Received Quantity 
Reason 
Action 
Status 
Notes 

Sustainable Printed Longline Shirt with Mandarin Collar 
	
1 

MissingProduct 
	
IMMEDIATE 
	
REFUND_PROCESSED 

Sustainable Striped Oversized Shirt Dress in Regular Fit 
	
1 

MissingProduct 
	
IMMEDIATE 
	
REFUND_PROCESSED 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 19:59:38 
Subject: Missing items// 8373937894 

Hi Team, 

In the below issue the customer received only two items, kindly check with concerned team,since the order date on 23 March. 

Hi Team, 
Problem Statement: (Missing items) 

Order Date : 23-Mar-2020 
Order ID: 8373937894 
Tracking ID: 100040907974 
Assistance Required: Need missing item 

Issue Description: The customer placed order for 15 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 15 items have been shipped/Delivered from our side. 
The customer history: 13 ITEMS OUT OF 15 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The delivered items are: 
- 161551982 - - Sustainable Printed Longline Shirt with Mandarin Collar 
- 161265071 - - Sustainable Striped Oversized Shirt Dress in Regular Fit 

Regards, 
Algaily