Subject: RE: on validation cancelled refund issue case ID 1280181
From: Mohammad Shababe Quamar <[email-masked]>
To: Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Lessin Kumar <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Harish Thakor <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Malik Ismail <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Sat, 1 Aug 2020 07:32:04 +0000

Hi @Reddy Prasad<mailto:[email-masked]>

Regarding validation cancelled, we are always looping to Kuwait Finance team to know the current status of payment, amount deducted or not, according the information, we are updating the same to customer.

Looping in @Rashid Gafoor  Kaskar<mailto:[email-masked]> Please have a look into this and update below mention orders refund status.

Thanks,
Shababe Quamar

From: Reddy Prasad <[email-masked]>
Sent: Friday, July 31, 2020 6:46 PM
To: Shakeeb Arsalan <[email-masked]>; Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Malik Ismail <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: on validation cancelled refund issue case ID 1280181

Dear Shababe

If the order is under on validation cancellation I believe this is order dropped due technical issue.

If this is order drop due to technical reason can we get refund immediately by CS team to avoid lag of taking confirmation

Musteshan : Need you advise on this.

Regards

Reddy Prasad

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 6:53 PM
To: Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: on validation cancelled refund issue case ID 1280181

External email sender, please take precaution.
Any update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 July, 2020 17:21:42
Subject: Re: on validation cancelled refund issue case ID 1280181

Hi Team,

Any update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 11:55:35
Subject: Re: on validation cancelled refund issue case ID 1280181

Hi Team,

Customer is having 3 on validation cancelled orders in his account as follow (8379867274 - 8379869280 - 8379863980) all for the same amount KWD 29.5.
the amount was not captured in any of them, However the customer provided statement (PFA) showing that the amount has been deducted once.

Please check and advise.

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 16:02:46
Subject: Re: on validation cancelled refund issue case ID 1280181

Hi Malik,

Can you please assist us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 11:51:34
Subject: on validation cancelled refund issue case ID 1280181

Problem Statement: Refund Not Processed
Order Date :  Apr 26, 2020
Order ID: 8379863980
 Tracking ID: 000000000
Assistance Required: Need refund for customer.

The order was placed on Apr 26, 2020 and the order got cancelled on validation, but the customer is claiming that the deducted amount did not get credited back in the account,
he shared with us his bank account statement for his claim.

please do needful.
Best regards
Ammar Asif

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