Subject: Re: [#424183] RE: refund issue ///// 7672505608
From: PayFort RM Key Accounts <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 01 Aug 2020 03:41:55 +0000 (UTC)

Hi Jessie, 

 Good Morning! 

 
 Thank you for contacting Payfort. 

 
 We are working in your query we will get back to you on this soon. 

 
 Appreciate your patience in the interim. 
 
      Stay Safe  Best Regards,  
  
 Harsh Kothari   
 Operation Analyst   
     
 Phone: +971 45739800 (Option 2)   
 Email: [email-masked]        A letter to our community #stayUPBEAT   

              On
              Fri, 31 Jul at  9:49 AM
              ,  Jessie Caparas <[email-masked]>  wrote:

@PayFort RM Key Accounts

@PayFort Operations Team

 

 
 Kindly provide the RRN number for the below refund processed from March. 

 

  

 

 

From: Shakeeb Arsalan <[email-masked]>  
Sent: Wednesday, July 29, 2020 7:52 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta
 Seeta <[email-masked]> 
Subject: Re: refund issue ///// 7672505608 

 

   

External email sender, please take precaution.

 

 

 

 Hi Jessie, 
 
Can you advise here. 

 

 

From:
"Seeta Seeta" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 23 July, 2020 10:35:24 
Subject: Re: refund issue  ///// 7672505608

 

   

 
 
 Hi Team, 

 

 
 
 Please assist us in the below concern. 

 

 

 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 23:01:20 
Subject: Re: refund issue  ///// 7672505608

 

   

 

 Hi Team, 

 

 
 
 Any update? 

 

 
 
 Regards, 

 
 
 Shivani 

 

   

 

 
From:
"Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, July 19, 2020 8:40:34 PM 
Subject: Re: refund issue  ///// 7672505608

 

   

 
 
 Hi Team, 

 

 
 
 Any update? 

 

 
 
 Regards, 

 
 
 Shivani 

 

 

 

From:
"Seeta Seeta" <[email-masked]> 
To: "megh singh" <[email-masked]>, "nooruddeen othiyil" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>,
 "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, July 15, 2020 7:44:52 PM 
Subject: Re: refund issue  ///// 7672505608

 

   

 
 
 Hi Team, 

 

 
 
 Can you please assist us in this case, as the refund is already initiated from our side in March, but the customer provided the bank details stating he didn't receive
 the refund. 

 

 

 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 19:42:15 
Subject: refund issue  ///// 7672505608

 

   

 
 
 Hi Team, 

 

 
 
 Ticket number: 1180672 
Problem Statement: Refund issue 
Order Date : Mar 10, 2020 
Order ID: 7672505608 
Tracking ID: 202003111388151 
 
The customer reported that he did not receive his refund into his account and we have already processed the refund on 13 March, 2020 of amount BHD 8.50. 

 

 
 
 We have already shared the reference token number and now he shared the bank statement and we can not find the refund amount in that bank statement. 

 

 
 
 Kindly check and advise what we can do in this case. 

 

 
 
 Thank you for your help! 

 

 
 
 Regards, 

 
 
 Shiani 

 

 

 

 

 

 
 
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