Subject: RE: Refund not delivered order 8376370088 / 100041256751
From: Reddy Prasad <[email-masked]>
To: Midhun Madhu <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: KWI CustomerSupport <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 31 Jul 2020 13:56:43 +0000

Dear Rashid

Can you please confirm if the money is received in our account

If so please transfer to customers account as Postaplus has confirmed it is sent to our warehouse.

As per NDR calling file (refer attached mail) order was in RDC

Regards

Reddy Prasad

From: Jessie Caparas <[email-masked]>
Sent: Friday, July 31, 2020 10:13 AM
To: Apoorv Joshi <[email-masked]>; Midhun Madhu <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: KWI CustomerSupport <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; sandhya roshan <[email-masked]>
Subject: RE: Refund not delivered order 8376370088 / 100041256751

@Midhun Madhu<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Please help on the below case.

This is a COD order however customer claims payment was transferred online to PP team.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 10:17 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; sandhya roshan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not delivered order 8376370088 / 100041256751

External email sender, please take precaution.
Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "sandhya roshan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 18:03:30
Subject: Refund not delivered order  8376370088 / 100041256751

Hi Team,

With reference to the order number: 8376370088
AWB: 100041256751

Order has been NDR and the status is showing received at warehouse at this time. As per the customer they received an SMS to pay for the order online which they did and the courier informed the customer that they have already transferred that amount to us.

Please confirm the amount receipt as well as transferring of the amount to us on priority.

Please investigate this further on priority and update us on the same. Also, attaching the images customer has shared regarding the transaction.

Thank you for your help!

Regards,
Shakeeb

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Subject: Fwd: 20200610_Posta_Offline_Scanned_Data_for Customer_Callig.xlsx
From: Midhun Madhu <[email-masked]>
To: Reddy Prasad <[email-masked]>, Ansari Munawar <[email-masked]>
Cc: Wasim Qureshi <[email-masked]>, Joby Puthiyedath <[email-masked]>, Christopher John <[email-masked]>, Murugapandian Mani <[email-masked]>
Date: Tue, 9 Jun 2020 21:57:00 +0000

+

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=02%7C01%7Creddy.prasad%40landmarkgroup.com%7Cfc69604eaf6740fd14f308d80cc009cf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637273366223287127&sdata=WGJWaSXcCHy8Bfp9uzH5l7e2EPLms1IYl%2BrXJEfnz%2Bk%3D&reserved=0>
  _____

From: Midhun Madhu
Sent: Wednesday, June 10, 2020 12:47:07 AM
To: Reddy Prasad <[email-masked]>; Ansari Munawar <[email-masked]>
Cc: Wasim Qureshi <[email-masked]>; Joby Puthiyedath <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: 20200610_Posta_Offline_Scanned_Data_for Customer_Callig.xlsx

Dear Mr.Reddy,

PFA offline scanned AWB details which we needs to be call the customer for delivery.

Out of 1573 AWB, 1058 orders have RMA number and 32 orders are COD.

Calling can be initiated for 483 AWB’s. (97 orders doesn’t have address / contact details, which will be provided later).

@Ansari Munawar<mailto:[email-masked]>, All these stocks are mapped to specified pallet locations, kindly identify these stocks are start return process.

@Christopher John<mailto:[email-masked]>, please support Ansari to identify the stocks and also we need to arrange the delivery based on CS team response.

Midhun R Madhu

 +965 2228 9509 Ext : 2323

 +965 97232105

 [email-masked]

 www.centrepointstores.com