Subject: Need Approval for refund
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 31 Jul 2020 04:21:08 -0700 (MST)

Dear Team, 

Problem Statement: Refund Not Processed 

Order Date: May 8, 2020 
Order number: 6489839826 
Return Tracking ID: S001262478725 
Order Status: IN_PROGRESS 
Consignments status: DELIVERED 

Total Price: SAR450.00 

Assistance Required: Need Approval for refund 

Issue Description: 

1) As per the Hybris, the order has been marked Delivered and the following item: 
162298383 - - Printed T-shirt with Round Neck and Short Sleeves 
is unshipped and did not deliver. 
2) The customer has entered the wrong mobile number and did not update the correct mobile number before the delivery of the order. The order is marked delivered on 22 May 2020 and send us the message abut order on 23 May 2020. 
3) When we track the shipment of this order so we see " Incomplete Delivery & Package Returned" approval is of shipment is attached 
​ 
Case History: The customer reached out to us on 23, May 2020, for the follow up for the refund. 

Customer's History: The customer has placed his 1st order with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah. 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, July 22, 2020 4:21:37 PM 
Subject: Refund Issue 

Hi Team 

Problem Statement: Refund Issue 

Order Date: May 8, 2020 
Order ID: 6489839826 
Tracking ID: S001262478725 
Assistance Required: Need to check this order and arrange the refund 

Issue Description: As per the Hybris the order has been delivered on 22/05/2020 but when we check the shipment so the shipment has been returned on 13/06/2020, and the customer is claiming that he did not receive the order and demanding the refund. 

The customer is saying "please initiate the refund in following account number": 

Branch name: Sabya 
Account holder's name: Daqaqah Doshi Yahya Mashbari 
Account number: 221608010988064 
IBAN number: 1380000221608010988064 

so we request that you check this order and do the needful on your priority basis. 

Regards 
Hafizullah