Subject: Refund Issue SADAD
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 31 Jul 2020 03:32:25 -0700 (MST)

Hi Team, 

Problem Statement: Refund Issue 

Order Date : May 18, 2020 
Order ID: 6492767234 

Tracking ID: S000834144436 
Order Status: NOT_DELIVERED 
RMA : 23905350 

Assistance Required: Need Refund 

Issue Description: The order Is NDR and Refund status is " REFUND_PROCESSED" but when we see the RMA value so there is no amount : 

(PG Value RV Value Cash Value My Credit) 

0 0 0 0 
and the customer has confirmed that he did not receive the amount and he is demanding refund and it is paid by SADAD so we request to check this order and arrange the refund on your priority basis. 

Bank details if need : 
Account holder name: Nouf Muhammad Al-Balawi 
Bank's name: Al-Rajhi Bank 
Branch Name: Al Qurayyat Branch 
Account Number: 111608016017275 
IBAN number: SA5780000111608016017275 
Account type: Hisab Jari 

Regards, 
Hafizullah