Subject: Re: Refund Approval - 6473410414
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Fri, 31 Jul 2020 02:35:20 -0700 (MST)

Hi Jessie, 

Please ignore previous email. Apologies for the typing error. 

Problem Statement: Refund Approval 

Ticket ID: 696999 
Order Date: Mar 27, 2020 
Order ID: 6473410414 
AWB: 45758779124 
Total Order Value: SAR 400.00 
Total refund to be processed: SAR 110.69 

Issue Description: This KSA order has been placed on Mar 27, 2020 and delivered on Mar 30, 2020. Customer raised a return request with return tracking id 34156575780700 and item have delivered to warehouse on Apr 03, 2020. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on April 14, 2020 and the same was escalated to WH multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: This Customer has total of 08 order with us since Jul 27, 2019 for the total amount of SAR 2006.40. 

Assistance Required: Request you to provide an approval of SAR 110.69 and assist in marking this lost in transit/warehouse so we can close this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]> 
Sent: Friday, 31 July, 2020 14:54:33 
Subject: Refund Approval - 6473410414 

Hi Jessie, 

Problem Statement: Refund Approval 

Ticket ID: 696999 
Order Date: Mar 27, 2020 
Order ID: 6473410414 
AWB: 45758779124 
Total Order Value: SAR 400.00 
Total refund to be processed: SAR 110.69 

Issue Description: This KSA order has been placed on Mar 27, 2020 and delivered on Mar 30, 2020. Customer raised a return request with return tracking id 34156575780700 and item have delivered to warehouse on Apr 03, 2020. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on April 14, 2020 and the same was escalated to WH multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: This Customer has total of 08 order with us since Jul 27, 2020 for the total amount of SAR 2006.40. 

Assistance Required: Request you to provide an approval of SAR 110.69 and assist in marking this lost in transit/warehouse so we can close this case. 

Thank you for your help! 

Regards, 
Apoorv