Subject: Fwd: Refund not credited - 8386838407
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 31 Jul 2020 02:13:11 -0700 (MST)

Hi Team, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 30 July, 2020 23:16:33 
Subject: Refund not credited - Ticket ID 1183523 

Dear Team, 
The customer has come back to us with the statement and complaining that the refund has not been credited to his account yet. Attached statement for your reference. 

Problem Statement: Refund Not Processed 
Order Date : June 09, 2020 
Order ID: 8386838407 
Return Tracking ID: N.A 
Assistance Required: Process refund asap. 

Issue Description: The attached statement as shared by the customer. 

PASSWORD FOR THE STATEMENT IS 279100507758. 

Regards, 
Nikhil