Subject: RE: Refund not delivered order 8376370088 / 100041256751
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Midhun Madhu <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: KWI CustomerSupport <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, sandhya roshan <[email-masked]>
Date: Fri, 31 Jul 2020 07:12:48 +0000

@Midhun Madhu<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Please help on the below case.

This is a COD order however customer claims payment was transferred online to PP team.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, July 30, 2020 10:17 PM
To: Jessie Caparas <[email-masked]>
Cc: KWI CustomerSupport <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; sandhya roshan <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: Re: Refund not delivered order 8376370088 / 100041256751

External email sender, please take precaution.
Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "sandhya roshan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 18:03:30
Subject: Refund not delivered order  8376370088 / 100041256751

Hi Team,

With reference to the order number: 8376370088
AWB: 100041256751

Order has been NDR and the status is showing received at warehouse at this time. As per the customer they received an SMS to pay for the order online which they did and the courier informed the customer that they have already transferred that amount to us.

Please confirm the amount receipt as well as transferring of the amount to us on priority.

Please investigate this further on priority and update us on the same. Also, attaching the images customer has shared regarding the transaction.

Thank you for your help!

Regards,
Shakeeb

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