Subject: RE: Refund Approval - 9787602406
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 31 Jul 2020 07:11:09 +0000

@Apoorv Joshi<mailto:[email-masked]>

Will revert to you on this.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, July 30, 2020 10:02 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Refund Approval - 9787602406

External email sender, please take precaution.
Hi Jessie,

Problem Statement: Refund Approval

Ticket ID: 1222180
Order Date: Jun 13, 2020
Order ID: 9787602406
AWB: 45911782582
Total Order Value: AED 539.10

Issue Description: This UAE order has been placed on Jun 13, 2020 and was delivered on Jun 21, 2020. Customer returned the only item in this order and the refund for the same has not been processed yet.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on June 17, 2020 and the same was escalated to Conloc WH to confirm if they have received the item however, received no response. As per the tracking above we have already received the item on June 27, 2020.

Customer's History: Customer has started shopping with us from Jan 2020 this year and has a total of 7 completed orders at this time. Total value of completed orders is AED 1073.7.

Assistance Required: Request you to provide an approval of AED 539.10 so that we can close this case.

Thank you for your help!

Regards,
Babyshop Support Team
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