Subject: RE: Refund Approval - 9771614767
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 31 Jul 2020 07:09:22 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

We only received 3 items:

What are the remaining 2 items and how much are they?

From: Apoorv Joshi <[email-masked]>
Sent: Friday, July 31, 2020 9:27 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval - 9771614767

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Approval

Ticket ID: 1187188
Order Date: Feb 29, 2020
Order ID: 9771614767
AWB: 45906228955
Total Order Value: AED 672.70

Issue Description: This UAE order has been placed on Feb 29, 2020 and was delivered on March 4, 2020. Customer returned 5 items under the above mentioned tracking number which we have already received on May 14, 2020. The refund has still not been processed.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on June 10, 2020 and the same was escalated to conloc. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order.

Customer's History: Customer has been shopping with us since November 2029 and has a total of 6 completed orders with us. Total value of completed orders is AED 2385.79.

Assistance Required: Request you to provide an approval of AED 317.78 and assist in closing this case.

Thank you for your help!

Regards,
Apoorv
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