Subject: RE: Refund Approval - 9778954675
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 31 Jul 2020 07:06:47 +0000

Hi Apoorv,

Will revert to you on this.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, July 31, 2020 10:15 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Refund Approval - 9778954675

External email sender, please take precaution.
Hi Jessie,

Problem Statement: Refund Approval

Ticket ID: 929243
Order Date: Apr 20, 2020
Order ID: 9778954675
AWB: 45906067491
Total Order Value: AED 1,008.20

Issue Description: This UAE order has been placed on Apr 20, 2020 and the tracking shows delivered on May 20, 2020. Customer reported not receiving the order. The refund has still not been processed.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on May 06, 2020 regarding this order and the reported not receiving it so the same was escalated to courier partner multiple times for POD but without any response.

Customer's History: Customer is shopping with us since March 2019 and has a total of 13 completed orders. Total value of completed orders is AED 5454.3. Customer has no previous/similar cases.

Assistance Required: Request you to provide an approval of AED 1,008.20 so that we can close this case.

Thank you for your help!

Regards,
Apoorv
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