Subject: Refund Approval - 9777665682
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Fri, 31 Jul 2020 00:05:24 -0700 (MST)

Hi Jessie, 

Problem Statement: Refund Approval 

Ticket ID: 776391 
Order Date: ​Apr 14, 2020 
Order ID: 9777665682 
AWB: 34132732752289 
Total Order Value: AED 214.00 

Issue Description: This Kuwait order has been placed on Apr 14, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on April 23, 2020 and the same was escalated to WH and Fetchr multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: This is customer's first order order with us. 

Assistance Required: Request you to provide an approval of AED 195 and assist in marking this lost in transit/warehouse so we can close this case. 

Thank you for your help! 

Regards, 
Apoorv