Subject: Refund Approval - 8377355341
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 30 Jul 2020 23:45:58 -0700 (MST)

Hi Jessie, 

Problem Statement: Refund Approval 

Ticket ID: 813468 
Order Date: April 12, 2020 
Order ID: 8377355341 
AWB: 100041364632 
Total Order Value: KWD 25 

Issue Description: This Kuwait order has been placed on April 12, 2020 and has been marked as NDR. As per tracking it has been returned to us since May 13, 2020. The refund has still not been processed for the same. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on April 27, 2020 and the same was escalated to Postaplus for delivery. It was then placed on manual refund sheet since we received no response from postaplus and the order was marked NDR. No action has been taken on the refund sheet for this order. It was also escalated to concept for refund approval. 

Customer's History: This is customer's first order order with us. 

Assistance Required: Request you to provide an approval of KWD 25 to have the customer refunded manually so that we can close this case ASAP. 

Thank you for your help! 

Regards, 
Apoorv