Subject: Refund Approval - 6457239447
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 30 Jul 2020 23:27:54 -0700 (MST)

Hi Jessie, 

Problem Statement: Refund Approval 

Ticket ID: 372238 
Order Date: Dec 18, 2019 
Order ID: 6457239447 
Store code: Centrepoint - 21040 
Tracking ID: 645723944722999991 
Total Order Value: SAR 515 

Issue Description: This KSA order has been placed on Dec 18, 2019 and customer never picked up this order. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on Dec 28, 2019 and the same was escalated to WH and Store multiple times. ​Store informed us that they will be contacting the customer and asking them to collect this order. We dropped a few emails to the customer later to confirm if they have picked up the order however, since no confirmation was provided by the customer the case was closed. 
​ 
Customer has now contacted again regarding the same order to report he did not pick up this order and nobody contacted him. 

Customer's History: Customer is shopping with us since 2018 and has a total of 16 completed orders. The total value of the completed orders is SAR 12913.12. 

Assistance Required: Request you to provide an approval of SAR 515 and help us mark this order Lost so we can close this case. 

Thank you for your help! 

Regards, 
Apoorv