Subject: Refund Approval - 9781259528
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 30 Jul 2020 23:21:03 -0700 (MST)

Hi Jessie, 

Problem Statement: Refund Approval 

Ticket ID: 928530 
Order Date: May 5, 2020 
Order ID: 9781259528 
AWB: 45907558944 
Total Order Value: AED 505.60 

Issue Description: This UAE order has been placed on May 5, 2020 and was marked LIT on July 9, 2020 however, refund has not been initiated yet. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on May 6, 2020 and the same was escalated to Aramex multiple times for arranging delivery. We were told everytime that they will check and will do the needful however, no action was taken or update was shared. The order has since then been marked as LIT. 

Customer's History: This is customer's first order with us. 

Assistance required: Request you to provide an approval of AED 505.60 and assist in closing this case. 

Thank you for your help! 

Regards, 
Apoorv