Subject: RE: Missing items ( Need approval for a refund)
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 31 Jul 2020 06:05:19 +0000

Hi Seeta,

Will revert to you on this.

From: Seeta Seeta <[email-masked]>
Sent: Thursday, July 30, 2020 5:13 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items ( Need approval for a refund)

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 15:08:05
Subject: Re: Missing items   ( Need approval for a refund)

Hi Team

Please assist us in this order

Thanks & Regards
Hafizullah
________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 11, 2020 7:07:45 PM
Subject: Missing items   ( Need approval for a refund)

Hi Team,

Problem Statement: Missing items

Order Date: May 20, 2020
Order ID: 6493117333
Tracking ID: S001331795490
Assistance Required: Need approval for a refund

Issue Description: The customer placed an order for 18 items but as per the customer she has only received 15 items, Under the consignment details we can see that all items have been delivered from our side.

The missing item is:
162208325 - - Bee Print Long Sleeves T-shirt and Full Length Pyjam
162149209 - - Tie Up Espadrilles Sandals with Textured Wedge
162117061 - - Bow Detail Padded Balconette Bra with Hook and Ey

I have  escalated to WH three-time for missing items and also escalated to  the concept Head for approval of refund but I did not get any confirmation about this order so kindly check this order

Regards
Hafizullah

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