Subject: RE: Refund approval./ 6487994519
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 31 Jul 2020 05:58:20 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Please go ahead with the refund and create RMA as lost in transit.

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, July 30, 2020 8:43 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval./ 6487994519

External email sender, please take precaution.
Hi jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 17:52:31
Subject: Refund approval./

Hi Team

Problem Statement : Refund approval.

Ticket id : 1164116
Order Date : May 1, 2020
Order ID: 6487994519
Tracking ID :FP05040001903
Total Price : SAR182.0

Issue Description : The Customer placed the order on May 1, 2020  of Apr, and it is pending since then, On 5/6/20   the order was marked as  delivered, However till now the  customer is claiming that he has not received the order .
Case history : The customer reached out to us on  7 Jun 2020    and since then the issue was escalated  to the courier  team but we got no response from them.

Customer's history : the customer is with us since 2/27/20  and this is his  15th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

Asjad.

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