Subject: Refund Approval - 9776513875
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 30 Jul 2020 22:58:13 -0700 (MST)

Hi Jessie, 

Problem Statement: Refund Approval 

Ticket ID: 961378 
Order Date: Apr 8, 2020 
Order ID: 9776513875 
AWB: 45904344743 
Total Order Value: AED 296 

Issue Description: This UAE order has been placed on Apr 8, 2020 and the tracking shows delivered on May 21, 2020. Customer reported not receiving the order. The order status is still showing shipped and the refund has still not been processed. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on May 08, 2020 regarding this order and the status of the tracking was "Invalid" during that time and hence the tracking was placed in Aramex invalid awb sheet. The order was then shipped out and as per the tracking it was delivered however, the customer reported not receiving it so the same was escalated to courier partner multiple times for POD but without any response. 

Customer's History: Customer is shopping with us since April 2019 and has a total of 31 completed orders. Total value of completed orders is AED 5151.42. Customer has no previous/similar cases. 

Assistance Required: Request you to provide an approval of AED 296 so that we can close this case. 

Thank you for your help! 

Regards, 
Apoorv