Subject: RE: Need Cancellation and Refund "8380332060"
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 31 Jul 2020 05:50:06 +0000

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]>

Please mark this order as not picked.

INC0813144

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, July 29, 2020 7:58 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Need Cancellation and Refund "8380332060"

External email sender, please take precaution.
Hi Jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 20:10:44
Subject: Need Cancellation and Refund "8380332060"

Hi Team

Problem Statement: Need Cancellation and Refund.

Ticket ID: 1125701
Order Date: Apr 29, 2020
Order ID: 8380332060
Tracking ID: 838033206030999991
Store Code: Babyshop21118

Issue Description: Need cancellation for the order and refund.

Case history: The customer reached out to us for canceling this order and process the refund as soon as possible as he does not wish to receive the order anymore. The case has been escalated to the wh team and they have advised us to get in touch with LMIT team for cancellation as consignment details is not available in this order.

PFA the attached screenshot of the response from Landmark team.

Customer's history: This is the 2nd order of the customer.

Assistance required: We request you to please cancel the order asap and close the issue.

Best Regards,
Abhishek Sisodia

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