Subject: RE: refund issue ///// 7672505608
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, PayFort RM Key Accounts <[email-masked]>, PayFort Operations Team <[email-masked]>
Cc: Malik Ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 31 Jul 2020 05:48:57 +0000

@PayFort RM Key Accounts<mailto:[email-masked]> @PayFort Operations Team<mailto:[email-masked]>

Kindly provide the RRN number for the below refund processed from March.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, July 29, 2020 7:52 PM
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Re: refund issue ///// 7672505608

External email sender, please take precaution.

Hi Jessie,

Can you advise here.
________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 10:35:24
Subject: Re: refund issue  ///// 7672505608

Hi Team,

Please assist us in the below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 23:01:20
Subject: Re: refund issue  ///// 7672505608

Hi Team,

Any update?

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 8:40:34 PM
Subject: Re: refund issue  ///// 7672505608

Hi Team,

Any update?

Regards,
Shivani

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "megh singh" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 7:44:52 PM
Subject: Re: refund issue  ///// 7672505608

Hi Team,

Can you please assist us in this case, as the refund is already initiated from our side in March, but the customer provided the bank details stating he didn't receive the refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 July, 2020 19:42:15
Subject: refund issue  ///// 7672505608

Hi Team,

Ticket number: 1180672
Problem Statement: Refund issue
Order Date : Mar 10, 2020
Order ID: 7672505608
Tracking ID: 202003111388151

The customer reported that he did not receive his refund into his account and we have already processed the refund on 13 March, 2020 of amount BHD 8.50.

We have already shared the reference token number and now he shared the bank statement and we can not find the refund amount in that bank statement.

Kindly check and advise what we can do in this case.

Thank you for your help!

Regards,
Shiani

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