Subject: Refund Approval - 7685857660
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 30 Jul 2020 22:25:32 -0700 (MST)

Hi Jessie, 

Problem Statement: Refund Approval 

Ticket ID: 1188251 
Order Date: Jun 3, 2020 
Order ID: 7685857660 
Item ID: 160175810 - - Juniors Solid Shorts with Pocket Detail and Elasticised Waistband 
162205600 - - Juniors Applique Detail Round Neck T-shirt and Full Length Pyjama Set 
162348250 - - Juniors Printed Shorts with Pocket Detail - Set of 2 
162215661 - - Juniors Printed T-shirt with Round Neck and Short Sleeves 
160175572 - - Juniors Crew Neck T-Shirt - Set of 2 
AWB: 45442234353 
Total Order Value: BHD 73.90 

Issue Description: This BH order has been placed on Jun 3, 2020 and was delivered on June 10, 2020. Customer reported the above mentioned items missing. Value of the missing items is BHD 18.95. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on June 10, 2020 and the same was escalated to WH multiple times however, they have mentioned that all the 16 items were handed over to Courier under a single package. As per courier they have delivered the package they received. 

Customer's History: Customer is shopping with us since 2018 and has a total of 19 completed orders valuing a total of BHD 947.49. Customer has no previous/similar reported cases, 

Assistance required: Request you to provide an approval of BHD 18.95 for the missing item and assist in closing this case. 

Thank you for your help! 

Regards, 
Apoorv