Subject: RE: [#423576] FW: refund//6497516651
From: Jessie Caparas <[email-masked]>
To: PayFort RM Key Accounts <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Fri, 31 Jul 2020 03:52:55 +0000

Fyi @Seeta Seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]>

From: PayFort RM Key Accounts <[email-masked]>
Sent: Wednesday, July 29, 2020 8:03 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [#423576] FW: refund//6497516651

External email sender, please take precaution.
Hi Jessie,

Please find below refund RRN for your quick reference.
​
Refund RRN: ​016514328185
​
I hope this will clarify your query.
​
If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.

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Best Regards,
Harsh Kothari
Operation Analyst

Phone: +971 45739800 (Option 2)
Email: [email-masked]<mailto:[email-masked]>
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On Tue, 28 Jul at 8:46 PM , Jessie Caparas <[email-masked]> wrote:
Hi @PayFort Operations Team<mailto:[email-masked]> @PayFort RM Key Accounts<mailto:[email-masked]>

Kindly provide the RRN and auth code for the refund made.

SAR 69.34 refunded since June 13 and customer claims no refund has been credited to their account.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, July 28, 2020 12:04 PM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mykel Nakhnoukh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Fwd: refund//6497516651

External email sender, please take precaution.
Hi Malik,

With reference to the order number 6497516651, the refund has already processed from our side on 13th June. However, the customer is claiming that he didn't receive the refund and he shared his bank statement as well.

Could you please check this concern and assist us with the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mykel Nakhnoukh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 16:52:27
Subject: refund

Hi Team,

Problem Statement: Refund Not Processed
Order Date :Jun 6, 2020
Order ID: 6497516651
Tracking ID: 45955504416 / 45956162346
RMA: 23875217
Assistance Required: Need refund for customer.
Issue Description: As per the hybris the refund has been returned to the customer on 13/06/2020 and till now the refund not processed kindly check and process the RMA asap and update us.

Regards,
Mykel

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423576:58665
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