Subject: RE: [#423878] RE: Callback Request | 6476970878
From: Jessie Caparas <[email-masked]>
To: PayFort RM Key Accounts <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Abhilash Kuttalam <[email-masked]>, Prakash Iyangar <[email-masked]>, Max Riyadhgallerymall <[email-masked]>
Date: Fri, 31 Jul 2020 03:52:35 +0000

@Seeta Seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]>

Please email the below RRN to the customer.

From: PayFort RM Key Accounts <[email-masked]>
Sent: Wednesday, July 29, 2020 8:00 PM
To: Jessie Caparas <[email-masked]>
Cc: Abhilash Kuttalam <[email-masked]>; Prakash Iyangar <[email-masked]>; Max Riyadhgallerymall <[email-masked]>
Subject: Re: [#423878] RE: Callback Request | 6476970878

External email sender, please take precaution.
Hi Jessie,

Please find below refund RRN for your quick reference.
​
Refund RRN: 016504310661
​
I hope this will clarify your query.
​
If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.

Please let us know how we can improve our support services in order to meet your satisfaction with any future concerns/queries.
Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance.
Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that is below this email.

Stay Safe
Best Regards,
Harsh Kothari
Operation Analyst

Phone: +971 45739800 (Option 2)
Email: [email-masked]<mailto:[email-masked]>
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On Wed, 29 Jul at 4:15 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
@Abhilash Kuttalam<mailto:[email-masked]>

Refund is showing as processed successfully from our side.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDA4NzYzNDc0MSwiZG9tYWluIjoicGF5Zm9ydC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NTg2NjV9.LGq-qjNll_PcrcJ8YMhEPFMKOwxg8hobVzaAzguBNm0]

@PayFort RM Key Accounts<mailto:[email-masked]> @PayFort Operations Team<mailto:[email-masked]>

Can you please provide the RRN # for the refund processed for this order?

Customer claims nothing has been credited.

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 3:50 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Max Riyadhgallerymall <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Callback Request | 6476970878

Hi Jessie/Prakash,

This customer has been following up with customer service for 3+ months and have not got a clear resolution on the refund amount.
She has got hold of the area manager’s number and is constantly calling him.

Can we do a manual refund via short banking (SR 291.30)  to Store 60099(Max Riyadh Gallery Mall) and close this?
Order has been marked as Lost in Transit.

Regards,
Abhi

From: Abhilash Kuttalam
Sent: Wednesday, July 29, 2020 12:54 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Max Riyadhgallerymall <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Callback Request | 6476970878

Dear Shakeel,

Please help with a callback on urgent basis.
Details about issue on mail trail.

Regards,
Abhi

From: Assad Chawa <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 4, 2020 4:45 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>
Cc: Max Riyadhgallerymall <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Callback Request | 6476970878

Dear All :

Kind Reminder ,,,,

Best Regards ,,,

Assad Chawa

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 2, 2020 5:29 PM
To: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>
Cc: Assad Chawa <[email-masked]<mailto:[email-masked]>>; Max Riyadhgallerymall <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>
Subject: Callback Request | 6476970878

Dear Rawan,

Please help in calling back the customer. She received a refund confirmation SMS 4 weeks ago.
However, she has not received the money yet. Bank statement was also verified but no credit.

6476970878
966503482748
Mariam

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C1204e988eec044c7757008d833d879f5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637316352136601184&sdata=mBQYxRziUn4PxmZtc%2FoXvIZqJ7kQ3R5kjJNHA8gVT34%3D&reserved=0>

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423878:58665
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