Subject: Re: Refund 6444797124
From: Shakeeb Arsalan <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 30 Jul 2020 09:35:09 -0700 (MST)

Hi Mahmoud, 

Problem statement : Refund error 
Order : 6444797124 
Order Created : Sep 9, 2019 

Issue description : the customer placed the order on Sep 9, 2019, the RMA 22634836 was created on Oct 6 , 2019 and processed, However there is no refund follow on on hybris, Moreover we can see on hybris that the amount was captured on July 14th, 2020. 

Please look into the issue and advise. 

Regards 
Shakeeb