Subject: Re: Not shipped order / Refund approval// 6491624845
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 30 Jul 2020 08:43:22 -0700 (MST)

Hi jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 25 July, 2020 14:43:56 
Subject: Not shipped order / Refund approval// 6491624845 

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Order Date : 14-May-2020 

Order ID: 6491624845 

Tracking ID : S001286658983 

Total Price : SAR 179 

Issue Description : The Customer placed the order on 14-May-2020, and it is pending since then, when tracking the order on the courier website it showing incomplete pickup and cancelled , However till now the refund has not been initiated. 

Case history : The customer reached out to us on 25th of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 02/01/20 and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.