Subject: Re: Refund Approval/ 6486772453
From: Shakeeb Arsalan <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 30 Jul 2020 08:00:08 -0700 (MST)

Refund has been initiated 

This item 161694978 left, please raise Jira to refund and close the issue 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 24 July, 2020 21:10:02 
Subject: Refund Approval/ 6486772453 

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 993678 
Order Date: April 28, 2020 
Order ID: 6486772453 
AWB: 45946084914 
Total Order Value: SAR 721.90 

Issue Description: This Kuwait order has been placed on April 28, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on May 11, 2020 and the same was escalated to Aramex with no response received. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: This is customer's first order order with us however, customer started shopping with us in April 2020 only and has a total of 1 completed order now. Value of the completed order is SAR 386. Customer has no previous/similar cases. 

Assistance Required: Request you to provide an approval of for the SAR 721.90 so that we can close this case. 

Thank you for your help! 

Regards, 
Centrepoint Support Team