Subject: Re: Refund issue
From: Shakeeb Arsalan <[email-masked]>
To: Mykel Nakhnoukh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 30 Jul 2020 06:08:50 -0700 (MST)

Wrong escalation, disregarded 

Please ask the customer to share proper bank statement provided by his bank 

From: "Mykel Nakhnoukh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 11:39:09 
Subject: Refund issue 

Hi Team, 

With reference to order id - 6467404888 and case id - 1302170 the amount has been refunded however the customer claims he didn't receive it. 

Please help us to process the refund for this order. 

Thank you for your help. 

Regards, 
Maykel 

تذكييييير 
كما نفيدكم بانه تم التواصل مع PAYPAL وكان ردهم كالتالى 
Dear Mohamed Eissa, 
Thank you for contacting PayPal Customer Support. My name is Cherry. I understand that your concern is about the transaction 7KA89107K053003F. Please be advice that this transaction that you are referring to was sent to the recipient successfully and they have not returned it. If they processed a refund to you, PayPal will notify you right away about it and that funds will be credited to your bank account as well. 
Please reach out to Landmark Arabia Company (LLC)