Subject: Re: Knet refund issue case ID 1337452
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 30 Jul 2020 05:53:46 -0700 (MST)

Hi Malik, 

With reference to the order number 8394440903, the order is cancelled on validation and the customer used knet payment. 

So could you please look into this case and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 15:22:40 
Subject: Knet refund issue case ID 1337452 

Problem Statement: Refund Not Processed 
Order Date : Jul 28, 2020 
Order ID: 8394440903 
Tracking ID: na 
Assistance Required: Need refund for customer. 

Ticket ID : 03463009 

The order was placed on Jul 28, 2020 but his order got cancelled on validation and money got deducted and not refunded yet. Now he is looking for his refund. 
please do needful. 

Best regards 
Ammar Asif